Case Studies

FRN Wins National Award 

Foundations Recovery Network’s patient-centered care initiative took place in four phases. Read more… 

Market Research in the C-Suite

The head of Market Research for a large organization needed to make her 100+ person group  invaluable to the top level. Read more… 

Big Data to Grow Revenues

A large financial services firm saw that it was losing about $50 million a year as large and valued brokers seemed to drift away. Read more…

Strategic Measures Scorecard

A major financial services firm wanted to become the best performer in its industry with all staff members aligned to this goal. Read more… 

Using Strategic Planning to Grow

A nonprofit organization serving homeless veterans wanted to scale up its effective approach to helping them. Read more… 

Achieving World-Class Performance

We have a number of proven approaches to use depending on far advanced they are in their efforts to become world-class. Read more…

Staying Strong during a Merger

Knowing that 70% of mergers fail, a hospital asked Schmalensee Partners to guide the human side of its merger with another hospital. Read more…

Using Performance Standards

A major hospital with an international reputation believed that its patients were getting top clinical care but not top service.   Read more…

Customer Experience ROI

A financial institution had been conducting customer satisfaction research for years but had not managed to improve. Read more… 

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