Proven Results

Dozens of clients have won prestigious national or state awards for excellence including the Malcolm Baldrige Award, State quality awards, awards for customer and employee satisfaction, and best in industry awards.

As detailed in the many case studies on our website, we have helped clients achieve very impressive results on many fronts.

  • Customer satisfaction – increased by up to 30% within a year, satisfaction rose while errors and costs declined
  • Staff turnover – reduced by 25% within a year
  • Internal impact or visibility – department head joined C-Suite
  • Revenue increases – grew by $ millions within months
  • Competitive success – became the best in the industry, expanded into many states
  • Merger success – staff and customer satisfaction remained high while achieving financial goals