Schmalensee Partners is your customer research and performance improvement source when you need to provide consistent, exceptional service quality and customer experiences that set you apart from the competition. For over 25 years, clients have chosen us because of our proven track record of success and unique expertise in both research and performance improvement.  We provide exactly the service you need without wasting your time or money and partner with you so that you continue to thrive after our work is done.

Performance and Change Management

Making clients successful through change management and focused strategic planning.

Market Research and Insights

Using the best research methods to help clients analyze and understand their markets.

Customer Relationship Management

Helping clients attract and retain customers at all steps from research to implementation.

Strategy and Measurement Consulting

Facilitating strategic planning and turning client central goals into specific action plans.

Knowledge Center

Rules of Thumb for B2B Research, Some Thoughts on What Works and What Doesn’t.

Foundations Recovery Network Wins a National Award for Its Customer Experience Management.

A financial institution conducted customer satisfaction research for years with no results. What changed?

Speech to the Service Quality Conference and American Marketing Association.

Some Clients

Delta Dental
John Hancock
Mass General
Soldier On

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