Performance and Change Management

Clients often turn to Schmalensee Partners when they want to improve their performance – perhaps during a merger or acquisition, when they face unexpected competition or a downturn in the bottom line, or when they simply want to go from good to great.  Using a variety of tools and insights – such as the Baldrige Performance Excellence criteria, merger guidelines, change management, training and development programs, lean six sigma and more – we help our clients make the operational and organizational changes they need to achieve their goals.  These changes might include:

  • Building leadership skills and teamwork
  • Agreeing on vision, mission, values and strategic goals
  • Designing and monitoring key performance measures
  • Engaging customers through superior experiences and relationships
  • Securing, motivating, and engaging employees
  • Engineering work processes that are quick, repeatable, error-free and appealing to customers