Clients often turn to Schmalensee Partners when they want to improve their performance – perhaps during a merger or acquisition, when they face unexpected competition or a downturn in the bottom line, or when they simply want to go from good to great. Using a variety of tools and insights – such as the Baldrige Performance Excellence criteria, merger guidelines, change management, training and development programs, lean six sigma and more – we help our clients make the operational and organizational changes they need to achieve their goals. These changes might include:
- Building leadership skills and teamwork
- Agreeing on vision, mission, values and strategic goals
- Designing and monitoring key performance measures
- Engaging customers through superior experiences and relationships
- Securing, motivating, and engaging employees
- Engineering work processes that are quick, repeatable, error-free and appealing to customers
