Our most successful clients all have clearly-define strategic goals that are supported and tracked using key performance measures. Schmalensee Partners can facilitate strategic planning for all types of organizations and then turn their general goals into specific action plans. We also have extensive experience in developing a balanced scorecard or dashboard of measures so that clients can monitor their progress toward their goals. Key scorecard or performance measures might focus on:
- Customers – needs and satisfaction with experiences
- Employees – engagement, loyalty, cooperation, leadership
- Finances – revenues and expenses
- Operations – efficiency, consistency and quality
